One Way Ticket

OWT, One Way Ticket

OWT(has same pronunciation as "out") is a support management system for software vendor, especially for me :-) When I'm a lead of customer support engineering group, I need some smart system for customer support process including (default) installation service, technical trouble shooting service, and emergency recovery service. with standardized, structured, integrated system.

OWT, One Way Ticket has two means. first one is saying "go out!" to bug/problem, and other means if it gone, do not come again. so bug/problem has just one-way-ticket!

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